NexmartLB delivers online orders across Lebanon.
Most confirmed orders are delivered within 2–3 business days.
Delivery may take longer during public holidays, severe weather, high-demand periods, courier disruptions or when the delivery address is located in a remote area.
We may contact you by phone, WhatsApp or email to confirm your order, delivery address or product details before dispatch.
Orders containing incorrect or incomplete information may be delayed until the customer confirms the required details.
Delivery charges are displayed during checkout or communicated before the order is dispatched.
Delivery charges may depend on the destination, order size, order weight and courier service.
We deliver to accessible locations across Lebanon. Certain remote or restricted areas may require additional time, an additional fee or delivery to an agreed nearby location.
The customer is responsible for providing:
The courier may contact the customer before or during delivery.
If delivery cannot be completed because the customer is unavailable, unreachable or provided incorrect information, another delivery fee may apply.
Please inspect the external condition of the package when it is delivered. If the package appears seriously damaged, inform the courier and contact NexmartLB immediately.
Keep the packaging, delivery label and all included items while a damaged-product claim is being reviewed.
Estimated delivery times are not guaranteed. NexmartLB is not responsible for delays caused by events outside our reasonable control, but we will assist customers in obtaining available delivery updates.
If your order has not arrived within the expected period, contact us with your order number so we can investigate with the courier.
Contact us immediately if you entered an incorrect delivery address. We cannot guarantee that an address can be changed after dispatch.
Email: info@nexmartlb.com
Phone and WhatsApp: +961 81 796 518