Shipping policy

Last updated: July 24, 2026

Delivery Area

Nexmart delivers to supported locations within Lebanon unless another destination is specifically offered or confirmed.

Delivery availability may depend on:

  • Customer location.
  • Road accessibility.
  • Product type and size.
  • Delivery-provider coverage.

Delivery Charges

Nexmart uses paid delivery.

Delivery charges are separate from product prices unless a product page or promotion clearly states otherwise.

The applicable delivery charge will be displayed or communicated to the customer before the order is confirmed.

Additional charges may apply for:

  • Remote locations.
  • Oversized or heavy products.
  • Special delivery requirements.
  • Additional delivery attempts.

Any additional charge will be communicated before dispatch.

Processing and Delivery Time

Orders are processed after Nexmart confirms the customer’s information and product availability.

Estimated delivery time:
[ADD DELIVERY PERIOD, FOR EXAMPLE: 1–5 BUSINESS DAYS]

Delivery times are estimates and may vary because of:

  • Customer location.
  • Product availability.
  • Public holidays.
  • Weather or traffic conditions.
  • Security conditions.
  • Courier delays.
  • Circumstances outside Nexmart’s reasonable control.

Order Confirmation

Nexmart may contact the customer by telephone, WhatsApp, SMS, or email to confirm:

  • Customer name.
  • Telephone number.
  • Delivery address.
  • Ordered products.
  • Total order price.
  • Delivery charge.
  • Cash-on-delivery amount.

An order may be delayed or cancelled if the customer cannot be reached or if the delivery information is incomplete or inaccurate.

Customer Responsibilities

Customers must provide a complete and accurate delivery address, including the building, floor, city, region, and nearby landmarks where necessary.

Customers must:

  • Remain reachable using the telephone number provided.
  • Ensure someone is available to receive the order.
  • Check the package and product condition upon delivery.
  • Pay the full cash-on-delivery amount.
  • Inform Nexmart promptly about delivery problems.

Nexmart is not responsible for delays caused by incorrect addresses, unreachable telephone numbers, unavailable recipients, or incomplete customer information.

Failed Delivery Attempts

The delivery provider may contact the customer before delivery.

If delivery fails because the customer is unavailable, unreachable, refuses the confirmed order without an accepted reason, or provided incorrect information, an additional delivery charge may apply for another attempt.

Checking the Package

Customers should check the package at delivery whenever reasonably possible.

If the package is visibly damaged, opened, incomplete, or materially different from the order, the customer should photograph it and contact Nexmart immediately.

Delivery Delays

Nexmart will make reasonable efforts to communicate significant known delays.

Delivery delays do not automatically entitle the customer to compensation, except where required by applicable law.

Risk and Ownership

Responsibility for the product passes to the customer after it is delivered to the customer or an authorized recipient at the provided address.

This does not affect the customer’s rights regarding damaged, defective, incorrect, or non-conforming products.