Refund policy

Last updated: July 24, 2026

Thank you for shopping with Nexmart. Please review this Return and Refund Policy before placing an order.

Return Period

Customers may request a return within four calendar days of receiving their order.

The four-day period is Nexmart’s standard return period. Nothing in this policy limits any mandatory consumer rights provided under applicable Lebanese law.

To request a return, contact us:

Email: info@nexmartlb.com
Phone or WhatsApp: +961 81 796 518

Please provide:

  • Your full name.
  • Your order number.
  • The product name.
  • The reason for the return.
  • Clear photographs or videos when relevant.

Do not send a product back before receiving return instructions from Nexmart.

Return Conditions

To qualify for a return, the product must:

  • Be unused, unworn, unwashed, and undamaged.
  • Be in its original condition and packaging.
  • Include all accessories, manuals, labels, gifts, and promotional items.
  • Include proof of purchase or the order number.
  • Be suitable for resale.

Nexmart may refuse a return if the product shows signs of use, damage, improper handling, missing parts, or removed sealed packaging.

Damaged, Defective, or Incorrect Items

Customers should inspect their order immediately after delivery.

If an item arrives damaged, defective, incomplete, or different from the product ordered, contact Nexmart as soon as possible and provide clear photographs or videos.

After confirming the issue, Nexmart may offer:

  • A replacement.
  • An exchange.
  • A repair where appropriate.
  • A full or partial refund.

Nexmart will cover reasonable return delivery costs when the return results from a confirmed product defect or an error made by Nexmart.

Change-of-Mind Returns

For approved change-of-mind returns:

  • The customer is responsible for return delivery costs.
  • The original delivery charge is non-refundable.
  • Any new delivery charge for an exchange must be paid by the customer.
  • The product must meet all return conditions.

Non-Returnable Items

Unless required otherwise by law, returns may not be accepted for:

  • Used, damaged, washed, altered, or incomplete products.
  • Opened hygiene, cosmetic, beauty, health, or personal-care products.
  • Perishable or short-expiry products.
  • Customized or made-to-order products.
  • Digital products, downloadable items, or activated codes.
  • Gift cards or vouchers.
  • Clearance or final-sale products clearly marked as non-returnable.
  • Products damaged through misuse, accidents, improper storage, or failure to follow instructions.

Return Delivery

Approved returns must be sent according to the instructions provided by Nexmart.

Return address:
[ADD NEXMART RETURN ADDRESS]

The customer is responsible for safely packaging the returned item. Nexmart is not responsible for products lost or damaged while being returned by the customer or a third-party delivery provider.

Inspection and Approval

Returned products will be inspected after they are received.

Nexmart will inform the customer whether the return has been approved, partially approved, or rejected.

If the product does not meet the return conditions, it may be returned to the customer at the customer’s expense.

Refunds

Because Nexmart accepts cash on delivery, approved refunds cannot be returned to an online payment card.

Approved refunds may be issued through:

  • Cash.
  • A local money-transfer service.
  • Bank transfer.
  • Store credit.
  • Another method agreed upon with the customer.

Original delivery fees and return delivery fees are non-refundable unless the return resulted from a confirmed damaged, defective, or incorrect product, or unless required by law.

Exchanges

Exchanges are subject to product availability.

For exchanges requested because of size, color, model, preference, or change of mind, the customer is responsible for return and redelivery costs.

If the replacement product costs more, the customer must pay the difference. If it costs less, the difference may be refunded or issued as store credit.

Order Cancellation

Customers may request cancellation before the order is dispatched.

Cancellation is not guaranteed after the order has been handed to the delivery provider. If the order has already been dispatched, the customer may be responsible for delivery or return delivery charges.