Privacy policy
Last updated: July 24, 2026
Nexmart respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, share, retain, and protect personal information.
Information We Collect
Depending on how customers interact with Nexmart, we may collect:
- Full name.
- Telephone or WhatsApp number.
- Email address.
- Delivery and billing address.
- Order and purchase information.
- Customer-support communications.
- Return and refund information.
- Device and browser information.
- IP address.
- Website-usage information.
- Cookie and analytics information.
- Information voluntarily provided by the customer.
Because Nexmart currently accepts cash on delivery, we do not normally collect online payment-card information.
How We Use Information
We may use personal information to:
- Process and confirm orders.
- Deliver products.
- Process exchanges, returns, and refunds.
- Communicate with customers about their orders.
- Provide customer support.
- Detect or prevent fraud and misuse.
- Improve the website, products, services, and marketing.
- Maintain legal, accounting, and business records.
- Send promotional communications when permitted.
- Comply with legal obligations.
- Enforce Nexmart’s policies.
Shopify
The Nexmart website is hosted through Shopify.
Shopify may process information necessary to:
- Operate the store.
- Provide checkout functionality.
- Maintain website security.
- Provide platform services.
- Process customer and order information.
Shopify’s processing of personal information is also governed by its own privacy practices and terms.
Service Providers
Nexmart may share necessary customer information with service providers, including:
- Shopify and website technology providers.
- Delivery and courier companies.
- Customer-support providers.
- Hosting, security, and analytics providers.
- Accounting, legal, and professional advisers.
- Money-transfer or refund providers.
These providers should receive only the information reasonably necessary to perform their services.
Cookies and Analytics
Nexmart and its service providers may use cookies and similar technologies to:
- Operate the website.
- Remember visitor preferences.
- Understand website traffic.
- Improve website performance.
- Prevent fraud.
- Measure marketing effectiveness.
Visitors may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
Marketing Communications
When permitted, Nexmart may send customers:
- Promotions.
- Product announcements.
- Store updates.
- Marketing communications.
Customers may unsubscribe using the available unsubscribe option or by contacting:
Transactional messages concerning an order may still be sent after marketing communications are disabled.
Data Retention
Nexmart retains personal information only for as long as reasonably necessary to:
- Process orders.
- Provide customer support.
- Maintain legal and business records.
- Resolve disputes.
- Prevent fraud.
- Comply with applicable law.
Data Security
Nexmart uses reasonable administrative and technical measures intended to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customer Rights
Subject to applicable law, customers may request:
- Access to their personal information.
- Correction of inaccurate information.
- Deletion of information where legally available.
- Withdrawal of marketing consent.
- Information about how their data is processed.
Requests may be sent to:
Nexmart may request reasonable identity verification before completing a request.
Children’s Privacy
Nexmart does not knowingly request personal information directly from children who cannot legally enter contracts without the involvement of a parent or legal guardian.
Legal Disclosures
Nexmart may disclose personal information when reasonably necessary to:
- Comply with applicable law.
- Respond to lawful authority requests.
- Investigate fraud.
- Protect customers or the public.
- Enforce Nexmart’s policies.
- Protect Nexmart’s legal rights.
Changes to This Policy
Nexmart may update this Privacy Policy periodically.
The updated version will be published on the website with a revised “Last updated” date.
Privacy Contact
Email: info@nexmartlb.com
Phone or WhatsApp: +961 81 796 518